Shipping & Returns
Standard shipping at €25.00.
- We cannot ship to P.O. boxes.
- International customers are responsible for the payment of any additional fees, customs, duties & taxes.
- We process orders within 1 to 2 business days.
- We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume the risk of loss and ownership of items purchased through the website. You are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse, and you will receive a refund for the merchandise and tax paid.
- Shipping charges are nonrefundable.
RETURNS AND EXCHANGES
We are sorry you're not completely satisfied with your purchase.
If you want to issue a return or exchange, please email firstname.lastname@example.org for further instructions.
Returns must be delivered to our e-commerce warehouse within 10 days of the delivery date for a refund.
Items purchased on sale or from past collections are FINAL SALE and not eligible for return or exchange. No exceptions.
Once we have received your package, your refund will be processed within 7-10 business days - deducting the shipping cost.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you reject a package, the return shipping cost and any duties associated with it will be deducted from your refund.
International Customers are responsible for return shipping costs.
If you have any additional questions, please email us to email@example.com.
Our customer service hours are Monday through Friday.